General Term & Condition

These terms and conditions apply as general terms and conditions for availing services and purchasing products at all Lakmé Salon, Lakmé Absolute salons and Lakmé Fast'n'fab salons (hereinafter referred to as ‘Lakmé Salon’ or ‘Salon’). Additional terms and conditions may apply in respect of the particular service, promotion, and products. These terms and conditions are subject to change without any prior notice. Hence, customers are requested to refer to the terms and conditions from time to time and before availing any service. Further, by availing the services/purchasing products, the customer shall be deemed to have accepted all the below-mentioned Terms and Conditions, which constitute a contract between the customer and the organization owning and running the respective Lakmé Salon.

Appointment & Cancellations

  • It is advisable to book an appointment before visiting Lakmé Salon to avoid disappointments.
  • We will be happy to change/reschedule your booking with prior notice subject to availability of appointment slots.
  • We hold appointments for 15 minutes post the booked time. In case of no show within 15 minutes, your appointment shall be treated as cancelled.

Consent and Contraindication

  • Please fill up the “Declaration cum Consent” form accurately to enable proper consultation and service.
  • We recommend a patch test before any new service to prevent any adverse reaction.
  • Notify us if you are pregnant while booking or availing services for your safety and comfort.
  • Inform your expert about any medical conditions prior to the service.

Customer / Service Refusal

  • We reserve the right to refuse service if it goes against SOPs or is unsafe for the customer’s condition.
  • We reserve the right to refuse service in case of any verbal or physical abuse towards staff.

Prices

  • Prices vary by Lakmé Salon and are subject to change without notice.
  • Applicable tax will be added to prices as of the date of service/product purchase.

Safety

  • Customers are responsible for their own valuables during visits.
  • We maintain the highest standards of health, safety, and ethics. Feedback may be shared with the Salon Manager or Area Business Manager.

Refund & Exchanges

  • We follow a “No Refund” policy.
  • If dissatisfied, register complaints at care.LLPL@unilever.com / 1800 123 1952 within 15 days.
  • After consultation and completion of service, the customer is liable to pay full service charges.
  • Returns/exchanges accepted for damaged, unopened, unused products with valid bill within 7 days (no refund).

Gift Cards / Vouchers / Coupons

  • Redeemable only within validity period and before billing.
  • Cannot be exchanged for cash or clubbed with other offers.

Runway Rewards

  • Earn membership by availing services worth ₹2000/- in a single billing.
  • Check point balance at any Lakmé Salon or via SMS if not registered with DND.
  • Full programme details: lakmeindia.com/loyalty-programme

Offers and Promotions

  • Service/series sale packages are non-transferable and must be used within specified time periods.
  • Additional T&Cs may apply per specific offer.
  • Offers/promotions available independently as well.
  • Not redeemable for cash. No two offers can be clubbed.
  • LLPL reserves the right to withdraw/modify offers at any time.

Payments and Billing

  • We accept cash, credit/debit cards (Visa, MasterCard, Amex).
  • Always collect your bill after service. Bills are sent via SMS or given physically.
  • If no bill is received within 24 hours, report at care.LLPL@unilever.com or call 1800 123 1952.
  • Valid missed bill cases will receive a ₹5000 e-gift card after investigation.
  • Claim valid only with registered name, mobile, and email.
  • Duplicate bill can be requested within 15 days.
  • Report billing discrepancies within 15 days via email, call, or by visiting the salon.

Data Security

  • All personal information is voluntarily submitted by customers.
  • Data is stored securely for service, recommendation, or marketing use.
  • View full privacy policy: Unilever Privacy Policy
  • To opt-out of messages, send STOP to +91 8861004993. To opt-in again, give a missed call to +91 8067006102.

Customer Care

For queries, grievances, or feedback: