Shipping policy

SHIPPING POLICY:

We provide Free shipping on orders over Rs 500.

For orders below Rs 500, there will be a shipping cost of Rs. 60.

We attempt to process every order and ship it within 48 hours. Your order should get delivered within 3-7 business days depending on your location in India.
While we strive to deliver your products at the earliest, some deliveries may take longer due to festivals & public holidays, delays on behalf of courier partners, political disruptions, or other unforeseen circumstances. 

With every order, you will receive an email containing the details of the order placed. Once we ship the item(s), you will receive a follow up email containing the shipping details.

Click here to read the complete shipping policy.

 

CANCELLATION POLICY:

You can easily cancel an order before it has been shipped. For cancellation request, you can write to us at lakmesalon.queries@unilever.com. You can choose to cancel the whole or a part of your order. 

 After your order has been packed, unfortunately, we cannot cancel the order from our end.

In case of cancellation before shipment, refunds will be made through online transfer within ten working days upon cancellation confirmation.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

Any item returned showing signs of wear or tear, used, without the seal or damaged in any other manner shall not be accepted for cancellation and refund.

 

REPLACEMENT & REFUND POLICY:

  1. For Products that arrived damaged:

Please do not accept a shipment that has been tampered or damaged in any way. In case you happen to accept such a damaged or tampered shipment, kindly intimate us by sending an email on lakmesalon.queries@unilever.com within 48 hours of delivery along with the pictures of damaged products. After investigation, we will exchange the product within 15 working days (we will arrange for the pickup of the damaged product. On confirmation of pickup, we will arrange to ship the replacement product. The replacement product shipment will arrive as per the regular TAT with our courier partner). In case the said product is not available with us, we will fully refund the amount already paid, upon return of the original item(s).

  1. For wrong product(s) delivered:

Kindly intimate us by sending an email on lakmesalon.queries@unilever.com customer care email within 48 hours of delivery. We will exchange the wrong Product(s) with the correct Product(s) within 15 working days (we will arrange for the pickup of the wrong product(s). On confirmation of pickup, we will arrange to ship the correct product(s). The correct product(s) shipment will arrive as per the regular TAT with our courier partner). If the original Product(s) are no longer available, we will offer a full refund, upon return of the item(s) delivered due to error.

Products cannot be exchanged or returned for any other reasons except for the clauses (1) and (2) mentioned above

Any item returned showing signs of wear or tear, used, altered, without the seal or damaged in any other manner shall not be accepted for return.

All refunds will be made through online transfer within ten working days from day of request of such refund provided the above conditions are fulfilled.

Click here to read the complete Refund and Replacement policy.